Shipping policy

SHIPPING POLICY

Last updated: September 11, 2026

BUSINESS AND FULFILLMENT MODEL
Camera Parts Direct is an independent online retailer. To offer a broad selection without operating a large domestic warehouse, we use a direct-to-customer fulfillment model commonly called dropshipping. Unless a listing states otherwise, products are sourced from specialized manufacturers and suppliers, and orders are packed and shipped directly by our fulfillment partners in Shenzhen, China. Camera Parts Direct remains the seller responsible for your order, customer service, delivery support, returns, replacements, and refunds.

WHERE WE SHIP
We ship only to residential and commercial street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

SHIPPING CHARGES
Standard shipping is $1.99 for orders with a merchandise subtotal below $25. Standard shipping is free for orders with a merchandise subtotal of $25 or more. The charge is displayed at checkout before payment.

PROCESSING AND DELIVERY TIME
Order processing normally takes up to 3 business days. Estimated total delivery, including processing and transit, is 8–12 business days. Business days exclude weekends and U.S. holidays. Delivery dates are estimates rather than guarantees and may be affected by customs processing, severe weather, carrier disruptions, high-volume periods, or incorrect address information.

TRACKING
When tracking is available, we send it to the email address used at checkout after shipment. Tracking may take several days to show its first carrier scan. If your tracking has not updated for an extended period, contact us.

MULTIPLE-ITEM ORDERS
Items in the same order may be fulfilled by different suppliers. They may ship separately, use different tracking numbers, or arrive on different days. You will not be charged additional shipping because an order is split into more than one package.

IMPORT DUTIES AND TAXES
Camera Parts Direct covers applicable import duties and taxes charged in connection with delivery. Customers should not be asked to pay additional import charges upon delivery. If a carrier requests an unexpected import payment, contact us before paying it.

DELIVERY PROBLEMS
Check your shipping address carefully before placing the order. Contact us promptly if you discover an error; we cannot guarantee an address change after processing begins. If tracking says delivered but you cannot locate the package, check with household members, neighbors, and the carrier, then contact us for help.

DELIVERY GUARANTEE
If an order has not been delivered within 30 days after shipment, contact us so we can investigate. If delivery cannot be completed, Camera Parts Direct will issue a full refund.

RETURNS
Do not send a return to the Florida business address unless our instructions specifically authorize it. Because orders ship directly from fulfillment partners, an authorized return may need to be mailed to a return address in Shenzhen, China. Complete terms, including return costs and refund timing, are available at https://camerapartsdirect.com/policies/refund-policy.

CONTACT
Camera Parts Direct
3710 N 37th Terrace
Hollywood, FL 33021
United States
Email: info@camerapartsdirect.com
Phone: 754-237-8266