Refund policy

RETURN AND REFUND POLICY

Last updated: September 11, 2026

OVERVIEW
Camera Parts Direct is the retailer responsible for customer service, returns, replacements, and refunds. We use a direct-to-customer fulfillment model, and orders are normally shipped by specialized suppliers and fulfillment partners in Shenzhen, China.

RETURN WINDOW
You may request a return within 30 calendar days after the carrier marks your order as delivered. This policy applies both to defective-product returns and eligible change-of-mind returns.

HOW TO START A RETURN
Before mailing anything, email info@camerapartsdirect.com or call 754-237-8266. Include your order number, the item you want to return, the reason for the return, and photographs if the item is damaged, incorrect, or materially different from its listing. We will provide return authorization and the correct return address. Returns sent without authorization or to an address not provided in our instructions may not be accepted.

RETURN DESTINATION AND METHOD
Returns are made by mail. Because orders are fulfilled directly by suppliers and fulfillment partners, an authorized return may need to be mailed to the partner that shipped the item, including a return address in Shenzhen, China. The Florida business address shown on our website is our business and mailing address; do not send merchandise there unless our return instructions specifically direct you to do so. Use a tracked shipping service and retain the tracking receipt until the return is completed.

ELIGIBLE CONDITION
For change-of-mind, compatibility, or accidentally ordered returns, the item must be in the same condition in which it was received, unused, with all parts, accessories, and original packaging, and accompanied by proof of purchase. Items that are defective, damaged, incorrect, or materially not as described remain eligible for the remedies below even if inspection or reasonable testing was necessary to discover the problem.

CHANGE OF MIND, COMPATIBILITY, OR WRONG ITEM ORDERED
If you changed your mind, selected an incompatible item, or ordered the wrong item, you are responsible for the actual return-shipping cost, including international postage when the authorized return destination is outside the United States. We recommend obtaining a tracked-postage quote before deciding whether to return the item. The original $1.99 shipping charge, if any, is not refundable. No restocking fee is charged.

DAMAGED, DEFECTIVE, INCORRECT, OR MATERIALLY NOT AS DESCRIBED
Contact us within the 30-day return window with your order number and clear details or photographs. After confirming the issue, Camera Parts Direct will provide a replacement, a full refund, or another mutually agreed resolution. If we require the item to be mailed back because it arrived damaged or defective, was the wrong item, or materially differed from its listing, Camera Parts Direct will pay the authorized return-shipping cost or provide a prepaid return method. You will not be required to pay return shipping for our error or a verified product defect.

REFUNDS
When a physical return is required, we will inspect it after delivery to the authorized return address. We will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may require additional time to post the credit. If more than 10 business days have passed after we confirmed approval, contact us.

EXCHANGES
The fastest way to obtain a different item is to complete the authorized return and place a new order. For an item that arrived damaged, defective, incorrect, or materially not as described, contact us first so we can arrange the appropriate replacement or refund.

CANCELLATIONS
Cancellation requests may be made within one hour after purchase by emailing info@camerapartsdirect.com or calling 754-237-8266. We cannot guarantee cancellation after processing or fulfillment has begun. If an order has already shipped, the return terms above apply after delivery.

LOST OR UNDELIVERED ORDERS
If an order has not been delivered within 30 days after shipment, contact us so we can investigate. If delivery cannot be completed, Camera Parts Direct will issue a full refund.

CONTACT
Camera Parts Direct
3710 N 37th Terrace
Hollywood, FL 33021
United States
Email: info@camerapartsdirect.com
Phone: 754-237-8266